Made for you. Backed by us.
Every Soul Cycle Craft piece is made by hand, to order. Because custom portraits are created from your own photos, they are one of a kind and cannot be resold. Here is how we keep it fair.
Sketch approval
Before we cut anything, we send you a digital sketch. You can request changes until you are happy. Nothing is made until you approve it.
Cancellations
You can cancel for a full refund any time before you approve your sketch. Once the sketch is approved and work has started, orders cannot be cancelled.
Custom pieces
Custom portraits and personalized pieces cannot be returned or exchanged for change of mind, size or style, since they are made just for you.
Damaged in transit
If your piece arrives damaged, contact us within 7 days of delivery with photos of the piece and the packaging. We will repair it, remake it or refund you in full. You will not need to pay for return shipping.
Wrong item or our mistake
If we made an error on your order, we will make it right at no cost to you.
Ready-made pieces
Non-custom items, such as tire decor and can pottery, can be returned within 30 days of delivery if unused and in original packaging. Return shipping is paid by the customer unless the item arrived damaged or incorrect. Refunds are issued to the original payment method within 5 to 10 business days after we receive the return.
Questions
Reach us anytime through our contact page. We reply within one business day.